Last updated: 19 May 2026 · Eastall Software Systems Limited
eCloud VPS Limits
The following limits apply to eCloud VPS plans per instance:
- Processes: No limit on running processes beyond the available RAM and CPU resources allocated to your plan
- Bandwidth: As stated in your plan (1 TB, 4 TB, or unmetered). Overage on metered plans incurs $0.02/GB. You will receive an email notification at 80% and 100% of your monthly allowance.
- Snapshots: Up to 3 manual snapshots per VPS on Starter; 10 on Pro and Business
- IPv4 Addresses: 1 address included on all plans. Additional addresses available at $4.00/mo each
- Reinstalls: No limit on OS reinstalls, subject to fair use
- Support Tickets: Unlimited; priority queue on Business plan
ePanel Limits
ePanel is available at no cost and can be installed on any server you own or manage, including non-eCloud servers. The following limits apply per ePanel installation:
- Managed Processes: Up to 50 PM2 processes per installation. Attempts to register additional processes beyond this limit will be rejected with an error until existing processes are removed.
- File Manager: Upload limit of 500 MB per file via the browser interface. Larger transfers should be performed directly via SSH/SFTP.
- Log Retention: Live logs are displayed in real-time. Historical log retention is determined by your server's available disk space and is not managed by ePanel.
- API Requests: See API rate limits below
- Installations: ePanel may be installed on any number of servers you own or manage
eAuth Limits
eAuth limits vary by plan:
- Free: 500 authentication requests per calendar month. Once this limit is reached, all further auth requests will be declined with an error until the following calendar month. You will receive an email notification at 80% usage.
- Developer: Unlimited authentication requests, subject to fair use
- Enterprise: Unlimited, with dedicated infrastructure
- Applications: Up to 10 registered applications on Free; 50 on Developer; unlimited on Enterprise. Attempting to register beyond your plan's limit will return an error.
- Redirect URIs: Up to 100 per application on all plans, subject to fair use
- Custom Domains: Not available on Free; 1 domain on Developer; unlimited on Enterprise
PinPoint Limits
The following limits apply to PinPoint worksite management accounts:
- Worksites: Up to 10 active worksites on the Free tier; unlimited on paid plans
- Floors per Worksite: Up to 5 floors per worksite on Free; unlimited on paid plans
- Pins per Floor: Up to 100 pins per floor on Free; unlimited on paid plans
- Image Uploads: Floor plan images must not exceed 10 MB per file. Supported formats: JPEG, PNG, WebP
- PDF Exports: Up to 20 PDF exports per calendar month on Free; unlimited on paid plans
- User Access: Up to 5 users per worksite on Free; unlimited on paid plans
- Data Retention: Worksite data is retained for the duration of your active subscription. Free accounts inactive for 12 consecutive months may have their data removed following prior notice.
If these limits do not meet your requirements, please contact us to discuss a plan that fits your needs.
MyESS Client Portal Limits
The following limits apply to MyESS client portal accounts:
- Accounts: One MyESS account per person. Multiple company profiles may be linked to a single account where applicable.
- Active Support Tickets: Up to 10 open tickets at any one time per account
- File Attachments: Up to 10 MB per attachment on support tickets. Supported formats: JPEG, PNG, PDF, ZIP, and plain text files.
- Invoice History: Full invoice history is retained for a minimum of 7 years in compliance with New Zealand financial record-keeping requirements
- API Tokens: Up to 5 active API tokens per account. Tokens may be revoked and regenerated at any time.
eComm Commissioned Services Limits
Commissioned work (eComm) is scoped on a per-engagement basis as agreed in writing. The following general limits apply unless otherwise specified in your engagement agreement:
- Revision Rounds: Up to 2 rounds of revisions are included per deliverable. Additional revision rounds may be quoted separately.
- Scope Changes: Changes to the agreed scope after work has commenced will be assessed for additional cost. Minor clarifications are included; new features or significant rework are not.
- Delivery Timeframes: Estimated delivery dates are provided in good faith. ESS is not liable for delays caused by late feedback, incomplete briefs, or third-party dependencies.
- Source File Delivery: Source files are provided only where explicitly agreed in the engagement. Deployment and hosting are separate from commissioned development unless included in the agreement.
- Support After Delivery: A 14-day post-delivery support period is included for bug fixes directly attributable to the delivered work. This does not cover new features or third-party breakages.
API Rate Limits
The ePanel and eAuth REST APIs are subject to the following rate limits to ensure platform stability. All rate-limited responses return HTTP 429 with a Retry-After header indicating when requests may resume:
- ePanel API: 120 requests per minute per API token
- eAuth Token Verification: 300 verifications per minute per client ID
- eAuth Admin API: 60 requests per minute
Rate limit headers (X-RateLimit-Limit, X-RateLimit-Remaining, X-RateLimit-Reset) are included in all API responses so you can implement appropriate backoff logic. Sustained or automated abuse of rate limits may result in token suspension.
Fair Use Policy
Services marked as "unmetered" or "unlimited" are subject to fair use. Fair use means usage consistent with the intent of your plan and not disproportionately impacting other customers sharing infrastructure.
Activities that constitute abuse of fair use include but are not limited to:
- Sustained CPU utilisation above 90% for extended periods on shared infrastructure tiers
- Network traffic patterns consistent with DDoS amplification or reflection
- Automated abuse of the eAuth system (bot-driven or synthetic auth requests)
- Storing data volumes disproportionate to your plan's allocated disk space
- Scripted or automated activity designed to circumvent per-account limits
If we identify a potential fair use violation, we will contact you via your registered email address to discuss a resolution before taking any action. If usage cannot be brought within acceptable limits, ESS reserves the right to throttle, suspend, or terminate the affected service in accordance with our Terms of Service. If you require higher limits for legitimate use, please contact us to discuss enterprise options.