Terms of Service.

Last updated: 8 March 2026  ·  Eastall Software Systems Limited

1. Acceptance of Terms

By accessing or using any Eastall Software Systems service (including eastallss.com, eCloud, ePanel, and eAuth), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our services.

These terms constitute a legally binding agreement between you and Eastall Software Systems Limited, a company incorporated in New Zealand.

2. Services

Eastall Software Systems provides virtual private server hosting (eCloud), server management software (ePanel), and authentication infrastructure (eAuth). We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected customers.

Service availability is subject to our published uptime SLA. Scheduled maintenance will be communicated in advance via email and our status page at status.eastallss.com.

3. Accounts

You must be at least 16 years of age to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

You may not share your account credentials with third parties or create accounts on behalf of others without their consent.

4. Acceptable Use Policy

You agree not to use ESS services for any of the following purposes:

• Hosting, distributing, or facilitating illegal content of any kind
• Sending unsolicited bulk email (spam) or operating spam infrastructure
• Conducting denial-of-service (DoS/DDoS) attacks against any target
• Cryptocurrency mining without prior written approval from ESS
• Hosting or distributing malware, ransomware, or exploit kits
• Violating any applicable laws or regulations
• Infringing on intellectual property rights of any third party
• Activities that unreasonably strain or disrupt shared infrastructure

Violation of this Acceptable Use Policy may result in immediate service suspension or termination without refund.

5. Billing & Payments

Paid services are billed monthly in advance. Payment is processed via Stripe. By subscribing to a paid plan, you authorise ESS to charge your payment method on a recurring basis.

Services may be suspended if payment fails. You will receive advance notice before suspension. Billing and service can be terminated at any time by ESS for any reason, including but not limited to policy violations, non-payment, or abuse. Refunds are governed by our Refund Policy.

6. Termination

You may cancel your account at any time through the billing portal or by contacting support. Cancellation takes effect at the end of the current billing period unless otherwise agreed.

ESS reserves the right to terminate or suspend accounts at any time for any reason, including violation of these terms, with or without prior notice. Upon termination, your right to use ESS services ceases immediately. We will make reasonable efforts to provide advance notice except where immediate termination is necessary to protect the security or integrity of our infrastructure.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Eastall Software Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these terms or your use of ESS services shall not exceed the amount you paid to ESS in the three months preceding the claim.

8. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of material changes by email and by posting the updated terms on this page with a revised "Last updated" date. Continued use of ESS services after such changes constitutes your acceptance of the new terms.

If you have any questions about these terms, please contact us at legal@eastall.software.